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Customer support

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General FAQ's
are your cookies kosher??
Kara 
No, our cookies are not Kosher.
If I do not see the color options I want, can you custom make colors for me? Can you match a color swatch for me?
Gummi 
Yes, we do offer other color options and we can custom match colors to the best of our abilities. We are working with food coloring and an exact match may not be possible. Please contact our sales department at 215-997-8466 for further duscussion and instructions on sending us a color swatch if necessary.
How long with the cookies stay fresh?
Jenny 
Our cookies are made with only the freshest ingredients and are individually wrapped so they have a shelf life of 2-3 months.
How do you ship your cookies? Do they break?
Barb 
We take great care in the packaging of our cookies and will only ship designs we feel are sturdy enough to arrive safely to our customers. Our individual cookies are wrapped in bubble wrap and nestled in an extra strong box for shipping. Our arrangements are wrapped in bubble wrap and nestled in peanuts. While we do take extra effort to ensure our product arrives to you in perfect condition, we cannot guarantee how the shippers will handle them once they leave our shop. Please do let us know if you have any problems.
What is your return policy?
Denise 
Park Avenue Pastries has been baking designer cookies for over 8 years. We take great pride in providing our customers with a quality product and excellent customer service. If you are not satisfied with your purchase placed either over the phone or on parkavepastries.com, please call customer service at 215-997-8466 and they will help in processing your return, credit or exchange.
What forms of payment are accepted?
Jenn 
We accept all major credit cards including: Visa, MasterCard, American Express, and Discover.
How can I check the status of an order?
Susan 
Please call customer service at 215-997-8466 Monday – Friday 9:30am – 5:30pm, or email us at Info@parkavepastries.com. We would be happy to track it for you.
Do your cookies contain any nut products?
Joray 
Our cookies are produced in a facility that does not work with ANY nut products. Our all-butter cookies are made with the finest quality ingredients and include flour, butter, sugar, pasturized eggs and vanilla. Our icing is a Royal Icing made with merangue powder, powdered sugar, and artificial colors.
Can Park Avenue Pastries place a photograph or corporate logo on a product?
Meg 
Yes! We can add your image as an edible image to our all-butter cookies. We will need you to e-mail your logo as a jpeg attachment at a resolution of 300 dpi. You can e-mail us at sales@parkavepastries.com or give us a call at 215-997-8466 for more information or to place an order. We then print it on a piece of edible sugar paper and use food coloring as the ink. Since we are working with food materials, it is difficult to match exact colors to your logo.
How far in advance should I order my cookies?
Karen 
Delivery after you place an order generally takes 4-8 business day to arrive (depending on your location). We highly recommend that you have your cookies arrive several days prior to your event. Because we are custom making your cookies to order, it may take two to three business days for us ship out your order. We ship using the best shipping method to your location, either UPS, FedEx, or Priority Mail, which will add 1-5 business days to your delivery time. If you need your order delivered on a specific date, please contact us at 215-997-8466 and we can discuss with you your shipping options.
What if my cookies don’t arrive in time?
Dianne 
Park Avenue Pastries is not responsible for shipping delays caused by shipping services, weather or disaster conditions, or for charges incurred for re-delivery attempts and/or incorrect address information. If there is a delivery error made by the shipping company, Park Avenue Pastries will refund the shipping charges only if the shipping company is passing the refund onto us. We highly recommend that you order your cookies to arrive several days prior to your event.
Can you handle RUSH orders?
Kristen 
We always do our very best to help meet our customer’s requests. In general it will take 3-8 business days for your cookie order to arrive at your location. If you do not think our standard delivery will get your order to you in time, please call us at 215-997-8466 and we will let you know if it is possible to meet your rushed requirements.
Can Park Avenue Pastries assist with business gift giving and large orders?
Debbie 
We would love to provide assistance with gift ideas, custom orders or just about anything cookie related!
What if I don't see exactly what I am looking for? Can you customize an order for me?
Jayne 
Terrific question! While we do have hundreds of standard cookie designs, we also have a long history making customized cookies. Please look through our Custom Cookie section to see some examples. Then call us at 215-997-8466 or email us at sales@parkavepastries.com and we will be happy to help you create the perfect order just for your occasion.
Look at what's NEW!

Check back often to see what new designs we are adding! 

Bridal Favors

Perfect for Bridal Showers, Wedding Receptions, Hotel Gift Bags, and so much more...

Hooray for Baby!

Remember to check out our custom cookies. If you can imagine it, we can create it. Perfect for corporate gifts or a thank you for customer loyalty.

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